Privacy Policy
Last updated: April 25, 2025
Introduction
Welcome to Assistemia LTD ("Assistemia," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices regarding your personal information, please contact us at info@assistemia.com. When you visit our website assistemia.com ("Site") and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Site and our services. This privacy policy applies to all information collected through our websites (such as assistemia.com), and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the "Sites"). Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
1. Age and Eligibility
1.1 Legal Capacity
- Minimum Age Requirement: You must be at least 18 years old (or the age of majority in your jurisdiction) to access and use the Services. For users under 18, parental or guardian consent is required.
- Representation and Warranty: By using the Services, you represent and warrant that you meet these requirements and are capable of entering into a legally binding contract.
1.2 Territorial Restrictions
- Global Accessibility: The Services are operated from the United Kingdom. Although accessible worldwide, it is your responsibility to comply with local laws if they apply to your use of our Services.
- Compliance Assurance: Assistemia strives to comply with applicable laws such as the General Data Protection Regulation (GDPR). However, users are responsible for ensuring their use complies with local regulations.
2. Categories of Information Collected
2.1 Personal Information You Disclose to Us
In Short: We collect personal information that you provide to us such as name, address, contact information, passwords, and other similar information.
We collect personal information that you voluntarily provide to us when registering on or using our Site. The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make, and the products and features you use.
- Contact Data: Your name (first, last, and/or middle), email address, mailing address, telephone number, and fax number.
- Account Credentials: Username, password, security questions, and answers.
- Demographic Information: Gender and date of birth.
- Business Information: Company name, title, mailing address, email address, telephone number, fax number, and tax ID number.
- Professional Inquiries: Information related to your inquiries about partnership opportunities or employment.
- Device and Browser Information: IP address, mobile device ID information, operating system, connection speed, bandwidth, browser type.
- Usage Activity: Information about how you interact with the Site and its features.
- User Content: Statements, comments, videos, photographs, images, and other content you submit.
- Geolocation Data: Your geolocation and mobile device ID information.
2.2 Non-Personal Information
We may also collect non-personal information about you, such as anonymized data that does not directly identify you.
3. How Information Is Collected
In Short: We collect information through various methods, including when you visit our Site, use our Services, interact with our content, and communicate with us.
Depending upon your use of the Site, Assistemia might collect personal and non-personal information from you when you:
- Visit, access, register with, subscribe to, or use the Site
- Register for, subscribe to, order, or purchase any products and/or services
- Log in or sign in to the Site
- Allow the Site to access, upload, download, import, or export content
- Process a payment through the Site
- Answer an online survey or questionnaire
Tracking Technologies
Assistemia may use the following tracking, data aggregation, and data analysis technologies:
- Cookies: Small data files stored on your browser or device to track your preferences and activities
- Retargeting Pixels: Cookie-based technologies that follow you across the web
- Web Beacons: Embedded codes in web pages or emails to monitor your interactions
- Tokens: Digital objects that enable tracking or authenticate identities
- Scripts: Code embedded in the Site to define behavior and collect interaction data
- Analytic Tools and Services: Third-party tools that track and analyze website traffic and user behavior
4. Use of Information Collected
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
Business Purposes
- To Facilitate Engagement: Creating, storing, and editing forecasts and research tasks
- Account Management: Facilitating account creation, login processes, and managing user accounts
- Feedback and Communication: Requesting feedback, sending newsletters, and responding to inquiries
- Customer Service: Providing support and assistance to users
- Content Personalization: Customizing content and services, including targeted advertising
- Product and Service Improvement: Analyzing traffic and user behavior to improve our offerings
- Research and Development: Conducting product and market research
- Legal Compliance: Enforcing our Terms of Service and protecting our rights
Legal Basis for Processing
- Legitimate Interests: For business operations and preventing fraud
- Contractual Necessity: To fulfill our agreements with you
- Legal Obligations: To comply with laws and regulations
- Consent: When you have given explicit consent for specific processing activities
5. Sharing of Information Collected
In Short: We share information with your consent, to comply with laws, protect your rights, and fulfill business purposes.
5.1 With Service Providers
We may share your information with third-party service providers who perform services for us, such as:
- Payment Processing: To handle transactions securely
- Data Analysis: To analyze usage trends and improve services
- Marketing and Advertising: To deliver targeted advertisements
- Hosting Services: To host and maintain our Site
- AI Service Providers: We use OpenAI's fine-tuned ChatGPT as our LLM engine
5.2 Legal Compliance and Protection
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
6. Data Retention
In Short: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
6.1 Retention Periods
- Personal Information: Retained for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements
- Non-Personal Information: Retained indefinitely for analytical and research purposes
6.2 Data Minimization
We strive to collect only the information that is necessary for the purposes outlined in this Privacy Policy.
6.3 Data Deletion
You can request the deletion of your personal information at any time by contacting us at info@assistemia.com.
7. Security
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
Assistemia implements security measures to help protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Using SSL technology to encrypt data transmitted between your device and our servers
- Access Controls: Restricting access to personal information to authorized personnel only
- Regular Audits: Conducting regular security assessments and audits
- Secure Storage: Storing personal information securely on our servers with appropriate safeguards
User Responsibility
- Account Security: Safeguard your account credentials and notify us immediately of any unauthorized access
- Device Security: Maintain updated software and antivirus protection on your devices
8. Your Privacy Rights
In Short: You have rights that allow you greater access to and control over your personal information.
8.1 European Economic Area (EEA) Users
Under the GDPR, you have the following rights:
- Right to Access: Request access to your personal information
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal information
- Right to Restrict Processing: Request limitation of how we process your data
- Right to Data Portability: Request transfer of your data to another service
- Right to Object: Object to certain types of data processing
8.2 California Residents
While Assistemia is not subject to the California Consumer Privacy Act (CCPA), if you have an established business relationship with us, you have the right to:
- Request Information: About how we share your personal information for direct marketing
- Opt-Out: Of the sharing of your personal information with third parties for direct marketing
9. Cookies and Other Tracking Technologies
In Short: We may use cookies and other tracking technologies to collect and store your information.
9.1 Use of Cookies
A "cookie" is a small data file stored on your browser or device. We use cookies to:
- Enhance User Experience: Remember your preferences and settings
- Analyze Usage: Understand how you interact with the Site
- Provide Targeted Advertising: Deliver personalized ads based on your browsing behavior
9.2 Types of Cookies
- Essential Cookies: Necessary for the operation of the Site
- Performance Cookies: Collect information about how you use the Site
- Functional Cookies: Remember your preferences and settings
- Advertising Cookies: Track your browsing behavior to deliver targeted ads
10. Third-Party Websites and Services
In Short: We are not responsible for the privacy practices of third-party websites or services linked to our Site.
The Site may contain links to third-party websites, networks, platforms, servers, and/or applications. These third parties may have their own privacy policies, which govern their collection and use of your information. We do not control and are not responsible for the content or privacy and security practices of any third parties.
10.1 OpenAI Integration
We use OpenAI's fine-tuned ChatGPT as our Language Learning Model (LLM) engine to enhance our services. Your interactions with our AI tools may involve the processing of your data by OpenAI. OpenAI's data processing practices are governed by their own privacy policies and data processing agreements to ensure compliance with GDPR and other applicable laws.
11. International Data Transfers
In Short: We transfer your information within the United Kingdom and to trusted third parties, including OpenAI in the United States, and process it there.
Assistemia is headquartered in the United Kingdom, and all our servers are located in the United Kingdom. Consequently, any personal information you provide to us will be accessed by us or transferred to us in the United Kingdom.
11.1 GDPR-Compliant Transfers
Transfers of personal data to OpenAI in the United States are conducted under the Standard Contractual Clauses (SCCs) approved by the European Commission to ensure GDPR compliance. These SCCs provide appropriate safeguards for the protection of your personal data.
11.2 Compliance with UK and EU Data Protection Laws
We will protect the privacy and security of your personal information in accordance with this Privacy Policy and applicable UK and EU data protection laws.
12. Data Security
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
Assistemia implements appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.
User Responsibility
- Account Security: Safeguard your account credentials and notify us immediately of any unauthorized access
- Device Security: Maintain updated software and antivirus protection on your devices
13. Modifications to This Privacy Policy
In Short: We may update this privacy policy from time to time.
We will notify you of any changes by updating the "Last Updated" date and, where appropriate, by providing a prominent notice on our Site or via email. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
Material Changes
- Notification of Changes: For material changes, we will provide at least 14 days' notice before the changes take effect
- Acceptance of Changes: Continued use of the Services after the changes become effective constitutes your acceptance
- Disagreement with Changes: If you disagree with any changes, you must stop using the Services within 14 days of the change notice
14. Severability
In Short: If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
If any term or condition of this Privacy Policy is deemed invalid or unenforceable by a court of law with binding authority, then the remaining terms and conditions shall not be affected, and the court shall reform the invalidated or unenforceable term or condition to the maximum extent permitted under the law and consistent with the intent of this Privacy Policy.
16. Mergers, Acquisitions, and Other Business Transactions
Assistemia may decide to sell, buy, merge, or otherwise reorganize its business. If that occurs, you will be notified by email or a prominent notice on our webpage of any ownership change and any change in the use of your personal information. These types of transactions may involve the disclosure of personal information to prospective or actual purchasers or receiving it from sellers. We seek appropriate protection for personal information in these types of transactions.
17. Export Control and Sanctions
Assistemia complies with all applicable export control laws and regulations. You agree not to export, re-export, or transfer any personal information in violation of any applicable laws or regulations, including but not limited to those governing the export of software, technology, and information.
18. Accessibility Commitment
Assistemia is committed to ensuring accessibility of our Site in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We strive to make our services accessible to all users, including those with disabilities.
Contact Us
If you have any questions or comments about this Privacy Policy, please contact us:
Assistemia LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: info@assistemia.com
Website: https://assistemia.com
By continuing to access or use the Services after any revisions become effective, you agree to be bound by the updated Privacy Policy. If you do not agree to the new terms, you are no longer authorized to use the Services.